四季大飯店

In December, 2022; I was visiting Rwanda for the 5th time, and decided to stay at Great Seasons where I had stayed during one of my previous visits in 2017. It was interesting to know that an intern from my 2027 visit was now a manager, and recognised me. This made my booking easier. Overall, this didn't have any direct impact with my experience, as the staff were as professional as in 2017. The quality of service had not dropped either. Only dent on my experience was when I ordered for drinks from the bar, and they came with a bill quite different from what was on the menu, and expected me to accept the difference just like that.

Planned on spending 2 nights but left after first. Ad copy boasts that it’s adjacent to a quiet suburban neighborhood. Yes, that’s true. But it’s outside that peaceful neighborhood, situated at the intersection of two extremely busy roads. So there’s no quiet side. Making matters worse, windows are aluminum clad without seals. It's hard to tell if a window is actually closed since noise difference is negligible. I changed first room because one of the windows simply wouldn't close at all. Broken towel racks, water not draining in shower pan, worn out corridor carpets, tv didn’t work even without remote(plug would not stay in socket) remote for A/C non-functional. Clearly, no one is doing any routine checking or maintenance. Finally, in the restaurant, the tv is located such that the kitchen personnel stare at football rather than concentrated on preparations. The waitress has very nice, though. Front desk Alex was very friendly but he told me he’s send up someone to check the TV. Never did. When I went down to check, he’d already left his shift. But, pool is OK and the floor and stair marblework is very nice. If that’s what you came, for you’ll be delighted.

Generally, the hotel is acceptable. It’s near Simba center, which is a big supermarket a small shopping center. The hotel reception staff are helpful. They have also good security and location is in a good Neighbourhood. The only most disadvantage is the restaurant the cooking is not good. I had l three meals in the hotel restaurant ( fish and steak) really very bad cooking and the meat is very unfresh and the meat is very hard to extend is difficult to cut it on top of that you have to wait for long time at least 45 minutes to receive the order Breakfast is acceptable, but they serve completely unfresh bread. I believe the bread they serve for breakfast. It was form a few days I had to buy a fresh bread from Simba Centre supermarket for the next day breakfast Icomplained with other customer BUT there is very negative response from the staff at the restaurant. They are very, very passive.